Privacy policy

Last updated 3 September 2026 · version 2026-09

Introduction

We are committed to protecting your privacy. This privacy notice sets out our privacy practices and explains how we collect, process, hold and store (together, handle) client data, and with whom we share it. The information we handle is only what we need to deliver the services you ask for. Except as set out in this notice, we do not supply your client data to any other company for marketing purposes.

WeSure is the trading name of We Sure Limited, company number 14718290, registered office 128 City Road, London, United Kingdom, EC1V 2NX. We are registered as a data controller with the Information Commissioner's Office (ICO), the UK's independent body set up to uphold information rights. As a data controller we must make sure we comply with UK data protection law whenever we handle personal information.

You may browse our website without telling us who you are or revealing any personal information about yourself. The information we collect is only what is needed to run the site, to answer what you have asked for, and to provide our services.

We review this notice regularly and update it from time to time. The version and date at the top change when we do, the version you agreed to is stored with your enquiry, and we let existing clients know by email when a change affects them.

What is personal information

By personal information we mean any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier. Under data protection legislation it is known as personal data. Some personal information identifies you directly, for example your name and email address. It may also be possible to identify you indirectly from information in which your name is not given, for example your job title and employer, or an online identifier.

What client data we collect

• Personal details: full name, title and date of birth.
• Contact details: telephone number, mobile number, correspondence address and email address.
• Enquiry details: what you are looking for, the property, its value, your deposit or outstanding balance, your household income, your timeframe, how and when you prefer to be contacted, and anything you write in a message. For life and protection enquiries we ask only which type of cover interests you; we do not ask health questions on the website.
• Financial details: bank details and the documents a lender or insurer needs, such as identification, proof of income and address, and bank statements. We ask for these only if you go on to become a client, and we explain what we need and why at the time.
• Your consent choices, the version of this notice you agreed to, and the date and time.

How we collect your client data

• Contacting us. We may record, use and store any telephone, postal, email or other electronic communication you send us, so that we can refer back to any instruction you have given and make sure the information we give you is accurate.
• Online forms. We collect the details you enter into our quote and contact forms. When you submit a form we also record the page you sent it from, any campaign tags in the address, your browser type, how long the form took to complete, and your IP address, which we store only as a one-way hash. These help us tell people from automated submissions and keep the site secure.
• Area lookups. If you type a postcode into the mortgage calculator, our server passes it to postcodes.io to find the local authority and then fetches HM Land Registry price averages for that area. The postcode is not stored; only the area's published figures are kept for a short time to speed up the next lookup.
• General statistics. With your consent we collect statistics about pages visited, paths through the website and the search terms used to find us, to understand what visitors need and improve the site's design and layout. This uses Google Analytics and runs only if you accept analytics in the cookie banner.

We have appropriate measures in place to make sure personal details are not misused, accidentally destroyed, lost or altered within the server environment. No data transmission over the internet can be guaranteed to be totally secure, and you send information to us at your own risk. Our website contains links to other sites; once you leave our site we have no control over the linked site, this notice does not govern it, and you should read its own privacy notice.

Why we collect client data, and our lawful basis

The personal information we collect is used to:

• provide you with information about our products and services;
• provide you with our products and services, including obtaining quotes from lenders and insurers;
• contact you about general product and service matters;
• keep you informed of new features, products and services available from us, where you have agreed to that;
• make sure we comply with the laws and regulations that apply to us;
• make sure the website works with the browsers and devices most of our visitors use.

Disclosing client data to third parties

• We will not sell, share or rent your name, email address or any other client data to any third party for marketing purposes.
• We share the details needed to obtain a quote or arrange a product with the lenders and insurers concerned. Each has its own privacy notice and becomes a controller of the data it receives.
• Beneficial Ltd, our principal firm, which is authorised and regulated by the Financial Conduct Authority, supervises our advice and may review our files and correspondence as part of that supervision.
• We may disclose client data to third parties, including our accountants, contractors, hosting and email providers and other professional advisers, who need it to provide services to us. We make sure they have appropriate security measures in place when handling client data.
• We may at our discretion disclose client data required by the police or other organisations with a law enforcement role for the prevention and detection of crime or the apprehension or prosecution of offenders, and we disclose specific personal information where we are required to by law.
• We may share aggregated statistics with partners or other third parties. These never contain information that can identify any individual person.

Viewing, changing or removing client data

You can ask us to:

• show you all the client data we hold about you;
• correct, update or delete your client data;
• withdraw your consent, in full or in part, at any time, including stopping marketing emails;
• restrict or object to how we use your data;
• remove all client data we hold, or port it to you or another provider in a usable format.

We will reply within one month. We do not charge for this unless a request is clearly unfounded or excessive. Where we must keep something for a legal or regulatory reason, we will tell you what and why. We do not make decisions about you by purely automated means.

How we store client data

• Your data is stored securely, in line with industry best practice, and the security measures in place are reviewed annually.
• Your data is stored only on servers in the United Kingdom and the European Economic Area, and where a lender, insurer or supplier processes it elsewhere we make sure a lawful transfer mechanism is in place.
• Access is limited to the people who need it to handle your enquiry or your file.

How long we keep it

• An enquiry that does not lead to a client relationship and is marked as not proceeding has its personal data erased after 12 months. The product, the figures and the status are kept for statistics without anything that identifies you.
• Submissions we identify as spam are deleted after 30 days.
• Where you become a client, we keep your file for as long as our regulator requires, so that we can answer any question or complaint about the advice we gave.
• Marketing consent is kept until you withdraw it, and for a short period afterwards as a record that you did.

Cookies

Our cookie policy lists every cookie the website sets. Analytics cookies are set only if you accept them in the banner.

Contact

For anything in this notice, or to exercise your rights, contact:

Sean Timoney, We Sure Limited
128 City Road, London, United Kingdom, EC1V 2NX
Telephone: 0772 494 1474 or 0203 195 3880
Email: info@wesure.uk

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.